BBB of Central Illinois | Contact
Talk With Your Local BBB Team Right Here in Peoria
BBB of Central Illinois works from one office in Peoria and serves businesses and consumers across 36 counties. Whether you want to apply for accreditation, need help with your account, or have a concern about a business, our local team will make sure your question reaches the right person.
Phone hours: Monday through Friday, 9:00 AM to 3:00 PM
Quick Summary
Better Business Bureau of Central Illinois is the local BBB for 36 counties, with one office at 8100 N University St. in Peoria, IL. Our team serves businesses and consumers in Peoria, Bloomington-Normal, Springfield, Champaign-Urbana, and Galesburg. Contact us about BBB Accreditation, help with an existing accreditation, a complaint about a business, or a scam report. Call (309) 688-5124, Monday through Friday from 9:00 AM to 3:00 PM, or send a message using the form on this page. Meetings at the Peoria office are available by appointment.
What Can Our Local Peoria Team Help You With Today?
Choose the option that fits your question. Each one takes you to the fastest path for getting it answered.
Become a BBB Accredited Business
See whether your business qualifies. The eligibility check takes only a few minutes, and a member of our team follows up personally.
Get Help With Your Accreditation
Accredited Businesses can reach our team for profile updates, dispute support, and access to the free Google AI courses.
File a Complaint About a Business
Complaints are filed online through bbb.org, and complaints about businesses in our service area are handled by our local team.
File a ComplaintReport a Scam in Central Illinois
Use the Central Illinois Scam Tracker to report a scam and help warn your neighbors.
Report a ScamSend a Message to Our Team at BBB of Central Illinois
Send us your question and a member of our Peoria team will follow up during business hours. To file a complaint or report a scam, please use the links above so your report reaches the correct process.
BBB of Central Illinois
Address
8100 N University St.
Peoria, IL 61615
Phone
(309) 688-5124Office hours
Monday through Friday, 8:00 AM to 3:30 PM
Phone hours
Monday through Friday, 9:00 AM to 3:00 PM
Meetings at our Peoria office are available by appointment.
Where to Find Our Office and the Area Our Team Serves
Our office is on North University Street in Peoria. From here, one local team serves businesses and consumers in 36 counties, from Galesburg and Macomb in the west to Danville and Paris in the east, and from Princeton and Pontiac in the north to Springfield and Jacksonville in the south.
See all 36 counties we serveMeet the Local Team Behind BBB of Central Illinois
When you call or write to BBB of Central Illinois, you reach people who live and work in this region. Every inquiry goes through our main line, (309) 688-5124, so the right person can respond.
Jessica Tharp
CEO and President
Andrew Smith
Director of Business Engagement and Success
Rachel Sweeney
Senior Director of Trust Standards and Data Integrity
Mandy Foster
Financial Operations and Market Intelligence Manager
Susanna O'Neall
Community Care and Support Representative
Common Questions About Contacting BBB of Central Illinois
BBB of Central Illinois
Ready to See If Your Business Qualifies for Accreditation?
Customers across Central Illinois check a business before they call. BBB Accreditation gives them a trusted, third-party record to review, and our local team will guide you through every step.
Prefer to talk first? Call (309) 688-5124